Privacy Policy

Communication channels

This can be done in a variety of different ways, including in person via our office, by telephone, by post, by SMS, by email, live web chat if adopted, social media such as Facebook and Twitter, via our Website, via third party websites if appropriate, and via property portals such as www.rightmove.co.uk, www.zoopla.com & www.primelocation.co.uk.

These are collectively known as our 'Communication Channels'. By engaging the services of Walshe's Property or by visiting our Website you are accepting and consenting to the practices described in this Policy.

Data controller

For the purpose of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR), the Data Controller is Walshe's Property, 20 Salmonby Road, Bottesford, Scunthorpe, DN17 2JJ.

Personal information we collect from you

'Personal information' is any information that relates to you and identifies you personally, either alone or in combination with other information available to us.

We may collect information you provide by registering a password-protected account on our Website, filling in forms on our Website, third party websites and portals, contacting us in person, by telephone, email, live web chat or social media, or when you otherwise interact with us. This can include your name, address, email address, telephone number, financial information and employment information where relevant.

We may also collect information needed to help keep our staff safe when attending external appointments such as viewings and market appraisals, as well as information required to comply with legislation such as Right to Rent checks and the Money Laundering Regulations 2017.

When you visit or otherwise access our Website, we may collect device and browser details, traffic data, location data, weblogs and communication data, resources accessed, your IP address, the date and time of the visit, how long you remained on our Website, and the pages visited and interactions performed.

Cookies

Our Website requires the use of cookies to provide full functionality. A cookie is a small file that is created by our Website and stored in your internet browser. Cookies are widely used to make websites work. We only set cookies on your device that are necessary to make our website work efficiently, to enable the collection of web traffic statistics, and to ensure the best user experience.

Downloads and media

Any downloadable documents, files, images, video files and similar content on our Website are provided to you at your own risk. We take all reasonable precautions to ensure that such files are free of viruses but recommend that you use anti-virus software as a precaution. We accept no responsibility for downloads and media provided by external third party websites.

How we use your personal information

We use the personal information we collect to identify and authenticate you, create a profile for you where needed, and provide relevant products or services. This includes improving our products and services, processing your transaction, preventing fraud, providing customer support, tailoring marketing and communications, improving your website user experience, and analysing our business performance.

Where required, we may use your personal information for marketing in line with your preferences and applicable law. We may also combine your personal information with that of other customers on an aggregated or anonymised basis for analysis and reporting.

We will ask for your consent if we wish to use your personal information for purposes other than those listed in this policy and as required by applicable law.

How we share your personal information

We treat your personal information with care and confidentiality and do not share it with third parties other than as set out in this policy. We may share limited personal information with service providers acting as data processors on our behalf, including tenant referencing agencies, other estate agents or landlords, contractors, property maintenance services, gas and electrical contractors, utility companies, insurance providers, solicitors, conveyancers, surveyors, financial and mortgage advisors, software and system providers, other agents in a chain, and similar partners where necessary.

We may also disclose personal information where required by law or legal process, to protect vital interests, for investigations by law enforcement or regulatory bodies, to protect and defend our legal rights, or in the event of a sale, purchase, or transfer of the business or its assets.

Personal information of others

Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

How long we store your information

The length of time we hold your information will vary depending on the lawful basis for collecting and processing the data. In general, where information is supplied with consent and there is a legitimate interest in doing so, we may retain it for a period of two years. Where a transaction has been entered into, or legal obligations apply, records may be retained for longer periods, including where required by the TPO Codes of Practice and the Money Laundering Regulations 2017.

If you have an Account on our Website and it has been deemed dormant, we may delete the Account and all personal information tied to it where, for example, it has not been accessed for more than one year, email delivery fails, or the Account is in breach of our Terms of Use.

Storage and security

All digital information you provide to us is stored in the UK on secure, password and firewall protected servers and all paper-based information is securely stored in the UK. Electronic transactions and data transmissions between your device and our Website are encrypted using industry-standard SSL technology. We use strict procedures and security features to try to prevent unauthorised access and support secure backups and disaster recovery procedures.

Your data may be transferred to, and stored at, a destination outside the EEA, including by staff or suppliers operating outside the EEA. Where this happens, we take reasonable steps to ensure that your data is treated securely and in accordance with this Policy.

Your rights

You have the right to ask us not to process your personal data for marketing purposes, to alter your marketing preferences, or to change the methods by which you receive correspondence from us. You can exercise these rights by contacting us at info@walshesproperty.co.uk or by following the links contained in our correspondence where applicable.

You may also request access to your personal information, correction of inaccurate information, deletion, restriction, objection to processing, or data portability in line with applicable law. Subject access requests should be made in writing to The Data Controller, Walshe's Property, 20 Salmonby Road, Bottesford, Scunthorpe, DN17 2JJ.

Personal data breaches

We have procedures to detect, report and investigate personal data breaches. A notifiable breach will be reported within 72 hours of becoming aware of it where required by law, and the individuals involved will also be informed where appropriate.

Changes to this policy

We regularly review this privacy statement to ensure it is accurate, clearly visible on our Website, and compliant with applicable law. If we make significant changes, we will inform you by posting a notification on our websites along with an updated version of the privacy statement.

Complaint contact

If you have a complaint regarding how Walshe's Property has handled your personal data, subject access request or right to erasure, you have the right to lodge a complaint with the Information Commissioner's Office:

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@walshesproperty.co.uk.